• Free standard shipping within Australia 
• $20 standard shipping to the USA 
• Free express shipping for orders over $500 
• $15 flat rate to anywhere in NZ 
• $20 flat rate international shipping [rest of world] 
• Free return shipping for new arrival purchases [within Australia]

We do not pay duties and taxes for international orders duties and tax thresholds change from country to country, as well as the costs involved - this unfortunately means we cannot pay for these upfront your local customs should be able to provide you with this information 

• Domestic Standard - Australia Post 
• Domestic Express - Australia Post Express or DHL Express
• USA & International (rest of world) - DHL Express

• You will receive an email update when we fulfil your order. 
• You will receive tracking information and updates via email and/or sms. 
• This email and/or sms will include trackable links via AUSTPOST.com

• We are now providing free return shipping for new arrival purchases [within Australia] 
• International orders, outlet purchases or sample purchases must be returned at own expense 
• Return requests are to be submitted within 30 days of original purchase 
• Returned items must be in perfect condition, unworn with original tags still attached, NO SALE Items can be returned.
• Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted. 
• Full priced items can be returned for a full refund to original payment method only.
• Sale items and samples can not be returned.

755 Tallwood Road,

• Received the incorrect item? Please get in touch via; hello@saffrine.com and we will correct this right away.
• Received a faulty or damaged item? Please get in touch via; hello@saffrine.com and we will correct this right away.

We offer different payment methods depending on which country you are in. We accept credit card and PayPal for all countries.. Available payment methods will be visible at checkout and some will not be displayed at checkout if not available in your country. Payment methods currently available: Soon WeChat for China.
— Credit Card
— PayPal

• Customer Care: hello@saffrine.com 
• Online Enquiries: hello@saffrine.com 
• General Enquiries: hello@saffrine.com 
• All Other Enquiries: sales@saffrine.com